Multi-Channel Contact Center Representative

Company: VirtualVocations
Location: Henderson
Posted on: October 8, 2024

Job Description:

A company is looking for a Multi-Channel Contact Center Representative I to manage multi-channel contact center operations.

Key Responsibilities:

Review and process incoming requests from various sources, ensuring accuracy
Engage with clients through chat, calls, and correspondence to resolve issues
Collaborate with other departments to address inquiries and participate in cross-training initiatives

Required Qualifications:

High School Diploma or equivalent required
Proficiency in computer navigation and typing, with a minimum typing speed of 40 words per minute
Comprehensive knowledge of retirement plans and account details
Strong organizational skills with the ability to prioritize tasks effectively
Commitment to maintaining accuracy in all tasks

Keywords: VirtualVocations, Henderson , Multi-Channel Contact Center Representative, Other , Henderson, Nevada

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